Terms of service

Terms and Conditions
 Welcome to the www.madeinmarylebone.shop website terms and conditions for use. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions. Using this website indicates that you accept these terms regardless of whether or not you choose to register or order from www.madeinmarylebone.shop. If you do not accept these terms, do not use this website. We reserve the right to change this website and correct or update information (including product information) on it at any time without notice including after order.

Intellectual Property

This website is owned and operated by Made in Marylebone.Shop Ltd trading as Made in Marylebone registered in England and Wales under company number 13151867, with email address info@madeinmarylebone.shop.

All content of this website including pictures, designs, logos, photographs, written and other materials is copyrighted. All worldwide rights are reserved. Any reproduction in whole or in part of this website is strictly prohibited without the prior written permission of Made in Marylebone.Shop.

Please be aware that each of various trademarks, product names etc. represented on our website is the property of their individual owner-companies. You will not own any intellectual property rights in the products by buying them. The products are sold for non-commercial use as a consumer only.

1.Information about us

1.1 We operate the website www.madeinmarylebone.shop. We are Made in Marylebone.Shop Ltd, a company registered in England and Wales under company number 13151867.

1.2 To contact us, please see email us at info@madeinmarylebone.shop

2. Our Products

2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

2.2 Although we have made every effort to be as accurate as possible, because our Products are handmade, all sizes, weights, capacities, dimensions, colours and measurements indicated on our site have a 5% tolerance.

2.3 The packaging of the Products may vary from that shown on images on our site.

2.4 All Products shown on our site are subject to availability. We will inform you by email as soon as possible if the Product you have ordered is not available and we will not process your order if made.

2.5 You acknowledge that our Products are designed for domestic use only and do not use commercial grade upholstery or other materials.

2.6 Although we refer to our Products as limited editions, we may in our discretion, introduce the same or similar products in a future phase of sales.

3. If you are a consumer

This clause 3 only applies if you are a consumer and not purchasing our Products in a business capacity.

3.1 If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.

3.2 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

4. If you are a business customer

This clause 4 only applies if you are purchasing our Products as a business.

4.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.

4.2 These Terms and any document expressly referred to in them constitute the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in these Terms or any document expressly referred to in them.

5. How the contract is formed between you and us

5.1 In order to place an order, you should follow the steps set out below:

  • (a) Click on the Product that you would like to purchase;
  • (b) On the Product page, select the quantity and then click on “add to basket”;
  • (c) Either click on “continue shopping” or click on “go to checkout”;
  • (d) If you want to pay by debit or credit card, just enter your details in the online form and when they are correct, click on “Pay Now”;
  • (e) Complete the online forms as instructed and place your order by clicking on the “Pay Now” button.

5.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

5.3 After you place an order, you will receive an e-mail from us acknowledging that we have received your order and your payment (Payment Confirmation). The Contract between us will only be formed when we send you the Payment Confirmation.

5.4 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

6. Your consumer right of return and refund

This clause 6 only applies if you are a consumer.

6.1 We know you will love your furniture, but mistakes happen, particularly when shipping items. If any item arrives damaged or doesn’t match the product description, you can return your purchase within 14 days of receipt.

6.2 All returns must be sent back to us in their original packing, so please take care of all shipping materials. Please contact us at sales@madeinmarylebone.shop before returning items so that we can advise you on how best to ship them back to us. No refunds or exchanges will be issued without prior agreement.

6.3 Due to the hand-made and custom nature of our products, we unfortunately cannot accept returns unless there is a defect or shipping error. We provide as much information on our website as we can to best describe our products, and are happy to answer any questions you have before you make a purchase.

6.4 We can only cover return postage fees for faulty or damaged products. We will inspect returned items on receipt and contact you about any discrepancies. Otherwise, a full refund will be provided through your original payment method within 14 days.


7.1 Your order will be fulfilled by the estimated delivery date set out during checkout and on your order confirmation email, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.

7.2 Delivery will be completed when we deliver the Products to the address you provide us with. Please note that our delivery and returns policies differ according to whether the delivery address is in the UK mainland (excluding Northern Ireland) or in non-mainland UK.

7.3 As soon as the Product is available for delivery, we shall, subject to the separate provisions in clause 13 relating to customers resident in other European Union member states, contact you by telephone or email on the email address or telephone number that you submitted on the order and will explain the delivery process.

7.4 There will be a charge for delivery that is dependent on the total value of the order.

7.5 Small items are delivered with a parcel courier company and arrive in a pre-allocated time slot Monday to Friday, between 9am and 5pm. The item will be handed over by a one-person delivery service to your door and packaging will not be taken away.

7.6 When the Product is available for dispatch our one man delivery partner will contact you to let you know that delivery will happen the next day. On the morning of delivery our delivery partner will confirm your one hour delivery slot. You will have the option to reschedule delivery to a different date, leave with a neighbour or send to a local depot for collection.

7.7 Please add 1-2 weeks for deliveries outside the mainland UK. Please note not all delivery services will be available for non-mainland UK deliveries.

7.8 Large items are delivered with a courier company and arrive in an agreed time slot Monday to Friday (and Saturday depending on your postcode), between 7am and 7pm. The item will be handed over by a two-person delivery service to a room of your choice and the packaging will be taken away. Please note if you are unsure about the item when it arrives please hold on to the packaging in case you need to arrange a collection.

7.9 You must examine the Product on arrival before you sign for the Product to confirm delivery.

7.10 If no one is available at your address to accept and sign for one man delivery a card will be left by our delivery partner asking you to contact their delivery depot at your earliest convenience to arrange an alternative delivery date. A redelivery fee of £48 may be charged. If you fail to rearrange delivery within 30 days your order will be cancelled.

7.11 You own the Products once we have received payment in full, including all applicable delivery charges.

7.12 Delivery is not guaranteed beyond the first floor unless the product can be moved in a lift. You may choose to accept the delivery to the closest accessible point, or refuse the delivery.

8. International delivery

8.1 Our site is intended primarily for use by people resident in the UK. We do, however, also accept orders from individuals resident in other, non-UK, European Member states, although we do not currently deliver outside of the UK (please see clause 8.2).

8.2 For deliveries of Products to any address in a European Union member state (other than the UK) the Product price includes delivery to your nominated mainland UK freight company. It will be your sole responsibility to arrange transport thereon to your nominated destination and at your sole cost.

8.3 You must arrange for the Product to be examined and signed for on arrival at your nominated mainland UK freight company and for any issues to be reported to us before the Product leaves the UK. We are unable to accept responsibility for any damage that occurs to the Product after it has been accepted and signed for you nominated mainland UK freight company.

8.4 If you order Products from our site outside the UK in accordance with clause 8.2, for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

8.5 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

8.6 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

8.7 If we did not deliver the Product to you (i.e. you were responsible for the onward delivery of the product to an address in a non-UK European member state), you will be responsible for returning the Product safely and in good condition to your nominated mainland UK freight company. Please contact us to arrange the collection from your nominated UK mainland UK freight company. 

9. How to pay

9.1 You can only pay for Products using a debit card, credit card. We accept all Mastercard and VISA debit and credit cards and American Express.

9.2 Payment for the Products and all applicable delivery charges is in full at the point of order. Upon receiving your order we carry out a standard pre-authorisation check to ensure there are sufficient funds to fulfil the transaction.

10. Our liability to you

This clause 10 only applies if you are a consumer.

10.1 We are under a legal duty to supply Products that are in conformity with our contract with you.

10.2 Our Products are designed for residential use and we do not make any guarantees or warranties about their performance in a commercial environment. We will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

10.3 If we fail to comply with a contract between you and us, we will be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms of Sale or our negligence, but we will not be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if the loss or damage was an obvious consequence of our breach or if the loss or damage was contemplated by you and us at the time we entered into the contract.

10.4 The maximum loss or damage we will be responsible is limited to the price you have paid us for the Product to which the loss or damage you suffer relates.

10.5 We do not in any way exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability imposed under the Consumer Rights Act 2015 that is not permitted to be excluded or restricted under section 31 of the Consumer Rights Act 2015; and (d) defective products under the Consumer Protection Act 1987.

10.6 This does not affect your statutory rights. Advice about your statutory rights is available from your local Citizens' Advice Bureau or Trading Standards office.

11. Events outside our control 

11.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control including acts of god, fire, flood, severe weather, explosions, war (whether declared or not), acts of terrorism or acts of local or central Government or of any other competent authorities provided that: (a) we will take reasonable steps to prevent or minimise the failure or delay; (b) in the event of failure to perform, we will refund you all amounts paid under the affected contract; and (c) in the event of substantial delay, you may cancel your order by notifying us and we will refund you all amounts paid under the affected contract.

12. Contact us

12.1 If you have any queries about these Terms of Service, please contact us at info@madeinmarylebone.shop. We’ll be here to help.